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Mon. May 13, 2024
10:49 PM UTC
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Housing Agency Marketplace - Housing Agency Marketplace
Customer Support: 866-526-9266
Mon. May 13, 2024
10:49 PM UTC
Agency
Housing Authority of the City of Livermore
Request #
P19001
Buyer Name
Alfred Dulay
(
adulay@livermoreha.org
)
Buyer Phone #
925-447-3600x208
Main Service/Commodity Category
Computer Services
Request Title
Managed IT Services
Due Date
07/17/2019
Contract (Award) Option:
Requirements Contract
Due Time
10:00 PM UTC
Question Title:
Questions
Question Body:
1. Can you please clarify what you mean by 24x7 chat support for product-related issues (section 2.1.2). Does this mean that you need one of our staff on stand-by 24x7 to immediately answer any chat messages sent regarding programs such as anti-virus or remote access?
2. Will the agency be ok with the use of a local sub-contractor in the semi-rare event of an issue that requires onsite support?
3. There are several services listed under 2.1.2, does the agency want these services to be included in the monthly price for management (anti-virus, cloud backups, etc...).
- If so can you please provide the data storage requirements for quoting the cloud backups? For anti-virus or other per-seat licensing we will plan on 16 computers and 2 servers.
Question Title:
Replied by addendum
Agency Response:
File attachment(s)
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Customer Support: 866-526-9266
© Copyright 2024, International eProcurement
