What are the current average hours spent per month
> by the current vendor?
What rates is the
> incumbent vendor currently charging?
Answer: Current vendor charges $2100 per month at 20 hours per month access.
Are we
> able to do a walkthrough of the current
> infrastructure? If not, can a list of current
> hardware/software that is needing to be supported
> provided? Even if it's just a count of PCs,
> servers, firewalls, switches, routers, etc.
Answer: A walk-thru can be arranged. The agency has 16 operational sites, which require IT support services.
Are
> you looking to have a contractor onsite from 8:00
> - 4:30 M-F or only when needed? Is remote
> remediation of issues possible if not?
Answer: Contractor is on-site only when needed, remote access is acceptable, but only in limited circumstances.
Will the
> contractor be responsible for responding to
> issues/alerts after business hours?
Answer: Only in extreme circumstances, such as a data recovery or special request, but not on a regular basis, if any.
Note: One of the files available for downloading might be a ZIP file.
