1. Can you please clarify what you mean by 24x7 chat support for product-related issues (section 2.1.2). Does this mean that you need one of our staff on stand-by 24x7 to immediately answer any chat messages sent regarding programs such as anti-virus or remote access?
Agency Response First of all, the Housing Authority operates on a single shift basis except for emergency property issues. That should indicate that most issues pertaining to the computer infrastructure will occur during normal working hours. Having said that, we anticipate that there may be instances when problems are encountered late in the day that require immediate resolution. In those situations we require a means to obtain support that does not result in having to postpone system functionality until normal business hours the following day.
2. Will the agency be ok with the use of a local sub-contractor in the semi-rare event of an issue that requires onsite support? Agency Response. No
3. There are several services listed under 2.1.2, does the agency want these services to be included in the monthly price for management (anti-virus, cloud backups, etc...).
- If so can you please provide the data storage requirements for quoting the cloud backups? For anti-virus or other per-seat licensing we will plan on 16 computers and 2 servers. Agency Response. The price for the services listed under 2.1.2 should be included in the monthly fixed fee. We are currently storing 7 Terabytes of data on 2 servers.
Note: One of the files available for downloading might be a ZIP file.
